Starbucks’ supervisor loses job after video of yelling at a customer went viral

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Starbucks supervisor caught on footage while yelling at a customer in New York.

NEW YORK CITY-- Starbucks Coffee is a popular place to chill and unwind as the store provides its customers with quality service. That being said, you can just imagine why a lot of people have gone enraged when this nasty video went viral in the internet.

A customer identified as Ruby Chen posted a complaint against a Starbucks’ crew in New York City after she received a humiliating treatment from the latter, a thing which no customer should ever experience under any circumstances.

It later turned out that the crew involved was in fact a shift supervisor of the said store. In the video, she was furiously yelling at Chen, whom she mistakenly accused for stealing a cookie straw.

According to reports, Chen was ordering a Frappucino and was looking down at her phone to use the Starbucks app to pay. At the same moment, the supervisor asked for her order but Chen claimed she didn't hear her.

That’s when the nasty incident started. The supervisor shouted at Chen who was caught off guard. In the video, the supervisor can be heard yelling: “You’re not getting served here!”


Starbucks has already responded to this incident and they posted an update in Facebook apologizing to Chen. As for the shift supervisor, the company has already fired her and ensures Chen with a $100 gift check.


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Starbucks’ supervisor loses job after video of yelling at a customer went viral
Starbucks supervisor caught on footage while yelling at a customer in New York.
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