MANILA – A Facebook post by Tutz Salarda-Chan about her 10-year-old daughter named Yanna (Jannary) who died at around 3 a.m. of July 16, 2014, due to congestive heart failure was allegedly because the hospital rejected her.
Yanna was already diagnosed with congenital heart disease at her 6 months old. Aside from that, she also suffered with diabetes and kidney problem.
She was confined at San Francisco Doctors Hospital in Agusan del Sur last July 13, 2014. There, she was properly monitored and well taken cared of.
An emergency situation occurred on July 15, 2014, due to her critical condition and they needed to transfer her to Butuan Doctors Hospital in Butuan City as they believed this hospital can offer a better medical treatment as they have more medical equipment, as per Salarda-Chan.
They started to transfer her by ambulance with the assistance of 2 nurses from San Francisco Doctors Hospital along with the complete medical certificate and referral. The travel took over an hour.
When they arrived at Butuan Doctors Hospital at around 8 p.m., Salarda-Chan said that they rushed ahead to the admission desk to save her daughter’s life, but what happened was unexpected.
They were rejected by the hospital staffs simply because they don’t have enough cash to deposit on that very moment which was P30,000.
The mother only had around P8,000 to P10,000 cash on hand so they begged the staff of Butuan Doctors Hospital to admit her daughter who is in a critical condition as they can provide the insufficient cash by morning.
Nakiusap po kami ng husto na tanggapin ang bata kasi sobrang emergency po at hindi na banking hours to transfer cash kasi gabi na. “Ilang oras na lang naman at umaga na miss, at mabubuo na namin ang kulang.” Ang sinabi ko po (Salarda-Chan said).
Then the staff arrogantly replied to her that her cash on hand is too far away from what they should deposited by that time which was P30,000. She was also questioned what is her job and where the payment will be coming from? As if like wanting to be sure if the mother has the capability to pay the medical bills.
“Malayo sa 30,000 yang hawak mong cash! Wala ditong charity, private hospital kami. Ano ba trabaho mo? Saan ba mangagaling ang pambayad nyo dito?!” Dagdag niyang sinabi (medical staff).
Yanna’s mother then insisted that they have enough funds to cover the medical bills but it was midnight so there was no bank. There were no means to transact a money transfer in that area.
She also pointed out that her daughter needed to be rushed in ICU as she was intubated and can’t be in the ambulance for a very long time.
“May pambayad kami kaya lang gabi ngayon Miss, hindi kami makapag transact ng money transfer, at saka naka intubate na yung anak ko, kailangan niya sa ICU, kanina pa siya nasa ambulance lang, hindi naman pwedeng nasa daan lang kami magdamag, ang layo pa ng ibinyahe namin, emergency lang talaga.” Ang sagot ko po (mother answered)..
But the hospital staff in the admission desk refused that it was an emergency case. The staff gave an example of an emergency case which was motor vehicular accident. She also blamed the mother for not calling them first before going to their hospital.
“Hindi yan emergency! Ang emergency yung mga nasagasaan sa daan etc… Eh kayo galing na kayo sa isang Hospital dapat bago kayo bumiyahe itinawag nyo muna sa amin yan! Alam nyong me cash deposit bago tanggapin ang pasyente nyo! At saka sa ICU kayo, dapat 30,000.00 talaga ang deposit, yan ang policy namin! At every 3 days hihingan namin kayo ng 30,000.00 kasi 10,000 per day ang ICU hindi pa kasama mga gamot! Dapat tumawag muna kayo bago nyo sinugod yan dito para alm nyo babayaran nyo!” Sagot ng babae (hospital staff answered)..
Salarda-Chan states that the doctor back in the hospital where they came from already called the doctor of the Butuan Doctors Hospital informing that they will going to transfer.
But the staff insisted that they should have called the “admission” so that they should have given an advise to deposit first.
“dapat dito sa admission yan tinatawag para ma advise kayo sa deposit!” Said the hospital staff of Butuan Doctors Hospital
After being rejected by the Butuan Doctors Hospital staff, they had left with no choice but to go to another hospital. They coordinated with the physicians of San Francisco Doctors Hospital and they traveled farther to get to Davao Hospital.
It was so dangerous for the 10-year-old patient to travel for so long due to her critical condition. Before they arrived to Davao, Yanna got cardiac arrest and was declared dead on arrival in Davao Hospital.
Napilitan po kaming bumalik ng byahe. Habang pabalik, nag co-coordinate po kami ng mga attending physicians ng San Francisco Doctors, at wala kaming choice kundi i-byahe ng mas malayo papuntang Davao Hospital. Lalong tumatagal, lalo na pong delikado sa anak ko. At bago pa man po kami nakarating sa Davao nag arrest na po ang anak ko.. Wala na pong buhay ng makarating kami sa isang Hospital sa Davao..
I can’t describe and express how we felt at that time… It was really so painful… and still is… Sobrang sakit po mawalan ng isang miyembro ng pamilya lalo’t higit kung anak nyo ang mawawala sa paraan at pangyayaring ganito… Yanna’s mother said
She gave the details of the hospital that rejected her daughter. Butuan Doctors Hospital owned by Dr. Claudio Estacio and Therese Estacio. Administration department contact number 085 3427000 loc 122.
Salandra-Chan went on her social media account to ask favor from her friends and relatives to help her do something an any media-way about this “cruel hospital”. She is now seeking for justice for her late daughter.
I can not bring any more my daughter’s life back.. but at least I can do something to what had happened to her…to just even lessen the pain that we are going through…Tutz Salarda-Chan
As of writing, her post garnered over 65,000 shares and still growing.